Smartclima team pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for the products which are available to order online. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or soiled upon arrival.
- Items received in the incorrect size/types/models.
So,please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
We will not accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Used or broken by client himself.
- Customized products
Notes: All returns must be authorized by our team via the Support Center. Our service will send you Return Merchandise Form (RMA). Returned item without an Return Merchandise Form (RMA) will not be accepted. The email of our support center is: service@smartclima.com
Returns Process & Refund
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above),Please contact our service department by email: service@smartclima.com . please to submit a ticket in your message stating your:
Order number:
Product name:
Reason for return:
2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and let you know if the refund was approved or not.Or arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
If more than 10 business days have passed since we’ve approved your return, please contact us at service@smartclima.com
Exchanges Policy
We accept exchanges if you require.Once we receive the returned item,we`ll ship out the new one immediately.
Return Shipping Costs & Address
We aim to offer excellent services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always contact us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address. Return shipping is free,please use the cheapest registered airmail method that is available.
Change of mind cancellations
Customers who place an order and want to cancel it due to a change of mind must contact us before it is shipped out. If the item has already been shipped a return can still be processed under our 30-day return policy. In this case,all shipping fees are at the customers expense.And customers will be refunded 80% of the purchase price they paid. The retained 20% of the purchase price is to cover payment processing fees, bank fees, platform fees, currency conversion fees, refund processing fees, and other expenses linked to the purchase and refund.
Any question,please contact our email: service@smartclima.com, we`ll response to you within 8 hours in working days.