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FAQ

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  • Who is Smartclima

Smartclima,a compositive supplier for HVACR parts&accessories,providing one-stop solution service for AC project,Ventilation Project, Refrigerating,Heating works&Renewable Energy products,and professional in HVACR cleaning service.

Smartclima is professional in to source and supply eco-friendly products and renewable energy products. We are full of passion to develop renewable energy products.

Smartclima is revolutionary company to manufacture&supply products for project of Heaing,Ventilating,Air Conditioing,Refrigerating(Brief description:HVACR) and renewable energy products to worldwide customers

By investing on the existed factory and establishing new factory, establishing strict quality controlling system.

  • Where does Smartclima locate

Smartclima locate in China,a country which is named by “World Factory”. Smartclima was established in 2000,to now,has more than 17years experience doing export business.We sell goods to worldwide.

  • How to order

Send your inquiry message on the item page,or send email to us directly,tell us the quantity you need and your location.Then we`ll quote for unit price and freight(by air or by sea).After we agree on price and other business term,we`ll issue proforma invoice ,by which you can pay for the order.And then Smartclima will arrange delivery.

  • What is your payment term

We accept payment by bank transfer( telegraphic transfer,names “TT”),by Western Union,by Credit card online,or by Paypal. If the order value is less than USD2000 payment by TT,your payment must include all banking charges,including beneficiary bank`s charges.

  • What is your shipping method

Depends on order`s weight and volume,we`ll suggest shipping method:by air express(DHL,TNT,FEDEX, ARAMOX) or by sea(FCL,LCL).Of course,you can choose which shipping method you need,and we`ll excute your decision.

For small package delivery,you can refer to our article: Delivery By Sea Or By Air?

  • About Customs, Duties & Taxes when do International Shipping
When ordering from Smartclima, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Smartclima has no control over these charges, nor can Smartclima predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries that require an identification number include: Brazil, Chile, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
  • What is minimum order

Depends on the items.If we have the stock of the item,minimium order is 1pc;If we don`t have the stock of the item or the item need to be customed,we can discuss together to decide minimium order quantity.Pls let us know your possible quantity when you send inquiry. For the sample, which is just one of our present products, and it is just in storage. If does, maybe,client also need pay for the cost of both sample and shipping cost in advance. In case any customer would require a unique design or demand, we will try our best to satisfy their needs. The unit cost will be higher for small quantities and very particular designs.

  • Can You Send The Brochure With Price List

Usually,we display products on our website http://www.smartclima.com. Pls don`t ask us to send price sheet for all items.You need to choose some types which are popular in your market,and then our representative from related division department in Smartclima will reply you within24hours(Smartclima doesn`t work on Saturday and Sunday). If he think it is time to give you the quotation list, then he/she could do it at once. Otherwise, you must be patient for waiting. In order to avoid any potential market conflicts, we only sold unique items to the unique clients. Also,if you pay for mold,the items from this mould is only to sell to you.Smartclima wouldn`t sell items which the customer already paid for mold to others.

  • Privacy Policy

Smartclima Co.,Ltd. does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.